Customer Service/Dispatch Representative

Robert Gibb & Sons, Inc. is currently seeking a Customer Service/Dispatch Representative to ensure consistent and quality and project administrative support services to assist in the fulfillment of the Company’s business and construction objectives.

Essential Functions
  • Generally maintains office hours of 8am – 5pm Monday through Friday
  • Answer incoming telephone calls for the service department
  • Assist customers with questions, refers to appropriate colleague when necessary
  • Scheduling of service requests as needed
  • Prepare work orders associated with incoming service requests and provide to technicians
  • Receives and matches incoming work orders from technicians
  • Daily data entry of work completed description and other relevant information for each job
  • Contact with technicians to set up new jobs and dispatch technicians to those work sites
  • Prepare monthly Preventative Maintenance (PM) paperwork for technicians
  • Issue purchase orders as requested
  • Works with imaging software
  • Processes credit card payments as necessary
  • Scan, index and file work orders and other pertinent documents
  • Retrieves messages left on the company answering service, disburses as appropriate
  • All other duties as assigned